The wait times can be longer in California and Massachusetts because the courts generally take longer than average to respond to our record request. If your report is in PENDING status and we haven’t asked for any additional documents from you, then you’re likely in the final stages of the background check.
To check the most up-to-date status of your report, log into the Candidate Portal. Unfortunately, our Applicant Support team does not have any information beyond what is available in the Applicant Portal.
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