Troubleshooting Tips for Logging Into the Applicant Portal

To log into the Applicant Portal, enter the email address, date of birth, and Social Security Number you entered on the application. These MUST match what you initially entered when you first enrolled in the background check. Otherwise you will not be able to log in.

If you’re still having trouble, see the possible reasons below.

You may have mistyped your information

The most common reason you may not be able to log into the Applicant Portal is that you may have mistyped information when signing up. Here are some possible solutions:

• Try an alternative email address. If your email address usually has a “.” in it, try removing the “.” For example, try [e-mail] instead of [e-mail]
• If you cannot remember, please contact the company you applied with to verify the email address and date of birth on file. Then, use that information to log into the Applicant Portal.

Your background check hasn’t started yet

You won’t be able to log into the portal until you have a background check in progress. If the company you applied to hasn’t ordered the background check, you won’t be able to log into the portal.

Try waiting until you receive an email inviting you to begin the background check.

Still can’t log in?

If you are still unable to log in after going through these solutions, please contact Applicant Support. You can submit an email request or give us a call at [phone].

Applicant Support hours:

Monday-Thursday: 8:00am - 5:00pm PST

Friday: 8:00am - 4:00pm PST

Saturday-Sunday: Closed